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【Base Info】 | ||||||||
Name: |
Tlaloc Monsivais | sex: | Male | |||||
Date of birth: |
1986 -1-1 | Marital status: | Married | |||||
age: | 38 | nationality: | Mexican | |||||
Height: | 00 cm | Weight: |
0kg | |||||
ID Card Issued Place: |
Overseas or Others Mexico | English: |
Average | |||||
Chinese: | Cantonese: | |||||||
Graduated from: |
Universidad Hispano Mexicana University | Major Specialty: |
Bachelor in Tourism | |||||
Degree: |
University | Computer: | Excellent | |||||
Nowaday Location: |
Overseas or Others Mexico | |||||||
【Education】 | ||||||||
992 – 1997 Universidad Hispano Mexicana University Mexico City. Bachelor in Tourism Honorable Mention as the Best Student, in 92-97 Generation. Final qualification 9.97 |
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【Work Experience】 | ||||||||
working years: | 3 years | Work From: | 2009 | |||||
Work Experience: | ||||||||
Dic. 2009 - today Hotel Westin Resort & Spa Los Cabos, 243 Rooms. 3 Restaurants (1 specialties Arrecifes 4 Diamond AAA award) Rooms Division Manager Responsible for the operation of the departments of the Division as well as monitoring of 10 Departments Management (Reservations, Front Desk, Concierge, Security, Service Express, Bell Boys, Housekeeping, Laundry, Public Areas & SPA) Responsible to reach and keep TOP 5 Enrolments in SPG Responsible of the extra-room revenue of 15k per month A handling charge of 50% of all hotel staff Jan. 2009 - to Oct 2009 Hotel Presidente Intercontinental Puerto Vallarta, 120 Rooms. 2 Restaurants (1 specialties Alfredo Di Roma Italian Food) Operations Manager Responsible to keep for another year the 4 Diamond AAA both Hotel (120 bedrooms) and Alfredo Di Roma Restaurant inspection in April 2009 Responsible to keep the hotel in OSI (Overall Satisfaction Index of 83% to 92.5%). A handling charge of 75% of all hotel staff Feb 2008 - Jan 2009 Hotel Presidente Intercontinental Puerto Vallarta, Rooms Division Manager Responsible for the operation of the departments of the Division as well as monitoring of 7 Departments Management (Reservations, Front Desk, Security, Housekeeping, Laundry, Public areas & Chiqui Club) A handling charge of 30% of all hotel staff Oct 2004 – Feb 2008 Hotels Palace Resorts & Le Blanc Cancun Q.Roo Management of hotels up to 1.266 Rooms. With 8 restaurants (Aventura Spa Palace) Front Office Manager Responsible for the operation of 5 departments, Bell Boys, Concierge, PR & Phones and Front Desk. Handling up to 80 employees from these areas. The company has no Rooms Division Manager, to take the position of Front Office, took the lead in the division developed working together with the housekeeper and the Chief of Security. Responsible of elevating FIDELIS program(Guest and Satisfaction Survey) score 8 points to reach the company target Sep. 2003 – Jun 2004 Hotel Presidente Intercontinental Cozumel Feb 2001 – May 2002 Hotel, Spa & Convention Center Gran Meliá Reforma Mexico City. French: Basic Oral and Written
Available upon request |
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【Career Objective 】 | ||||||||
skills and specialities: | ||||||||
Computer Knowledge Microsoft Office, Word, Publisher, PowerPoint, Excel 95%, Internet surfing, Outlook at 100%. Multimedia applications, photography, music and video. Several Hotel systems, such as: OPERA, Fidelio, Lanmark, HIS Pentagont. Knowledge of People Soft 90% (evaluation implemented in May 2007) Basic knowledge of SAP – BW Basically excellent handling and ease of computer systems. |
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Developing directions: | ||||||||
Dear HR, I saw on labourchina.com (EAM Rooms Vacant in Singapore 5 Star Hotel) I am sending you my resume, I work for Starwood in Mexico (The Westin Resort & Spa Los Cabos) and I am willing to move outside of my country, I am Mexican, I am married with a 7 years old daughter, I have been working in the Hotel Industry since 1997 in several hotels and resorts in Mexico, therefore I am hopping to find a company to develop my skills and on the other hand, learn another culture. My experience is based on the Rooms Division and Operations, enclosed you will find my resume. |
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Jobs: || etc | ||||||||
Jobs Intention : Abroad | ||||||||
Location: Singapore,China,etc | ||||||||
Salary: 0000 Singapore Dollar --Consultable ,Accommodation | ||||||||
Joining time: within half months | ||||||||
【Certificate】 | ||||||||
【Note】 | ||||||||
Objectives Continue my professional and personal development, looking to achieve my goals, get more knowledge and experience in the area of Hospitality and Management. Continuous improvement, teamwork, the pursuit of quality, service excellence and the training of my staff are the general ideas that draw my concept of work. My slogan is: A successfully leader, is the one who learns from the areas of opportunity arising , always looking for ways to empower the people looking to grow as a team. Workshops & Diplomaeds |
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【Contact】 | ||||||||
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